Every citizen of the country has to go to the bank at some point or the other. If you work, run a shop, do business or do any other type of business, you have to go to the bank to deposit money. In such a situation, people usually complain that it takes a lot of time in the bank or that the employees deliberately postpone their work for the next day.
You can complain directly to the Banking Ombudsman (banking lokpal)
If you have faced this kind of problem and the matter has not been resolved even with all the methods mentioned above, Then you can directly tell your problem to the Banking Ombudsman (banking lokpal).
Bank related Complaint : Where should a bank related customer complain ?
There are often reports of clashes between employees and customers regarding lateness of bank employees. There are many other types of complaints like the bank employee has asked you to come after lunch or even if it is not lunch time, he says that lunch is going on right now. In such a situation, if you are facing this kind of problem, then you can file a complaint with the Reserve Bank of India (RBI) as well as in Lokpal or Consumer Forum.
You can complain by visiting https://cms.rbi.org.in.
You can send an email to CrPC@rbi.org.in.
You can also complain about the bank by calling toll free number 14448.
You can lodge a complaint by calling the toll free number of the bank.
For example, if you want to complain about any employee of State Bank of India, then you can call toll free numbers 18004253800 and 1800112211.